concept
travel & aviation
Enquiry automation system
Captures flight and booking enquiries from the website and WhatsApp, answers common questions and passes qualified requests to the sales team.
our work
Solutions shaped around real business problems. Shown as concepts; verified client case studies are added with permission.
Solution concepts
concept
healthcare clinic
AI appointment assistant
Handles appointment requests and reminders. Shown with synthetic data only, and staff confirm every booking.
concept
e-commerce brand
Complete online store
Product presentation, checkout, payments and order flow for a growing brand, built to be managed by the team.
concept
professional services
CRM & workflow automation
Connects enquiries, CRM records and follow-ups so no lead waits in an inbox and every matter has an owner.
concept
education institute
Lead management system
Brings admissions enquiries from forms, ads and calls into one pipeline with automatic follow-up.
concept
business operations
Custom dashboard platform
Consolidates operational figures from several systems into one live view for managers.
how we would approach each one
For every concept: the problem, what we would build, what changes and the tools involved.
The problem. Flight and booking enquiries arrive by website form, WhatsApp, email and phone. Staff retype the same details into different systems and some leads wait hours for a reply.
What we would build. One enquiry pipeline: forms and WhatsApp messages land in a single place, common questions are answered automatically, and qualified requests go straight to the right consultant with the traveller's details attached.
What changes. Faster first replies, fewer retyped details and a clear owner for every enquiry.
Typical tools. Website forms, WhatsApp Business, CRM, email notifications
The problem. Reception staff spend much of the day on the phone answering the same booking questions, and calls are missed at lunchtime and after hours.
What we would build. An AI appointment assistant that answers calls and chat, checks the live calendar, offers available slots and sends reminders. Staff confirm each booking. Shown with synthetic data only.
What changes. Fewer missed calls, fewer no-shows through reminders and reception time freed for patients in the room.
Typical tools. Voice agent, calendar, SMS or WhatsApp reminders, staff dashboard
The problem. A growing brand sells through social media and manual orders, which is slow to manage and hard to scale.
What we would build. A complete online store with clear product pages, simple checkout, payments, shipping options and an order workflow the team can manage without a developer.
What changes. Customers can buy at any hour, and the team spends time on the brand instead of order admin.
Typical tools. Shopify or WooCommerce, payment gateway, shipping rules, order notifications
The problem. A professional services firm tracks enquiries and matters in inboxes and spreadsheets, so follow-ups slip and nobody is sure who owns what.
What we would build. CRM and workflow automation that logs every enquiry, assigns an owner, schedules follow-ups and sends reminders, with a simple weekly report for partners.
What changes. No lead waits unanswered in an inbox, and every matter has a clear owner and next step.
Typical tools. CRM, email and calendar integration, automated reminders, reporting
The problem. Admissions enquiries come from forms, ads and calls, and each source is handled differently, so follow-up is inconsistent.
What we would build. A lead management system that brings every source into one pipeline, scores and routes enquiries, and follows up automatically until a counsellor takes over.
What changes. Consistent follow-up for every family and a clear view of where each applicant stands.
Typical tools. Forms and ad integrations, CRM pipeline, automated messages, counsellor dashboard
The problem. Managers collect figures from several systems by hand each week, so reports are late and sometimes inconsistent.
What we would build. A custom dashboard that pulls data from the systems the business already uses into one live view, with the measures managers care about and alerts when something needs attention.
What changes. Decisions made on current numbers instead of last week's spreadsheet.
Typical tools. API integrations, data pipeline, web dashboard, alerting
let's talk
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